The monthly report, exactly as it arrives.
Every month each website gets one plain-English report like this, by email with a link. This one is for a made-up heating company, so you can see every section: what happened, where the enquiries came from, what was changed, and what to do next.
September 2026
Northfield Heating
38 enquiries came in through the website, up from 31 in August.
Most of them came from people searching Google for boiler repairs, and 14 people phoned or emailed rather than filling in the form.
We repeated your “Book a visit” button in the first screen on phones, where most of your visitors never scroll far enough to see it, and started testing a headline about same-day repairs.
The most useful next step is on your side: making the phone number optional on the quote form, which is where most people who start it give up.
What happened in September 2026
How the month unfolded
Every bar is a day. The shaded area is how many people visited; the green bars are the enquiries that came in.
Which visits turned into enquiries
Every form sent, phone tap and email click this month, traced back to how that visitor arrived - so you can see what search, ads and everything else are actually bringing in.
By channel
- Organic search17
- Direct / typed in8
- Google Ads7
- Other websites3
- Social media2
- Not known1
Organic search enquiries by landing page
- /boiler-repair7
- Homepage6
- /boiler-installation3
- /boiler-servicing1
The page each visit from Google (without an ad) started on - the clearest sign of which pages your search work is paying off on.
Every enquiry
| Date | How | Came from | Started on | Got in touch on | Journey |
|---|---|---|---|---|---|
| 30 Sep | Form | Organic search | Homepage | /contact | |
| 29 Sep | Form | Organic search | /boiler-repair | /contact | |
| 29 Sep | Phone tap | Google Ads | Homepage | Homepage | |
| 26 Sep | Phone tap | Direct / typed in | Homepage | Homepage | |
| 25 Sep | Form | Direct / typed in | Homepage | /contact | |
| 24 Sep | Email click | Organic search | /boiler-installation | /contact | |
| 24 Sep | Form | Organic search | Homepage | /contact | |
| 24 Sep | Phone tap | Organic search | /boiler-repair | /boiler-repair | |
| 23 Sep | Form | Google Ads | /boiler-repair | /contact | |
| 23 Sep | Form | Organic search | /boiler-servicing | /contact | |
| 22 Sep | Form | Other websites | Homepage | /contact | |
| 22 Sep | Form | Google Ads | /boiler-repair | /contact | |
| 21 Sep | Phone tap | Organic search | Homepage | Homepage | |
| 19 Sep | Form | Other websites | /boiler-installation | /contact | |
| 18 Sep | Phone tap | Organic search | Homepage | Homepage | |
| 18 Sep | Email click | Direct / typed in | Homepage | /contact | |
| 17 Sep | Form | Organic search | /boiler-repair | /contact | |
| 16 Sep | Phone tap | Google Ads | /boiler-servicing | /boiler-servicing | |
| 16 Sep | Form | Social media | Homepage | /contact | |
| 15 Sep | Form | Direct / typed in | Homepage | /contact | |
| 15 Sep | Form | Organic search | /boiler-repair | /contact | |
| 14 Sep | Phone tap | Social media | /boiler-installation | /boiler-installation | |
| 12 Sep | Form | Organic search | Homepage | /contact | |
| 11 Sep | Form | Direct / typed in | /contact | /contact | |
| 11 Sep | Form | Google Ads | /boiler-repair | /contact | |
| 10 Sep | Phone tap | Organic search | /boiler-servicing | /boiler-servicing | |
| 9 Sep | Form | Organic search | Homepage | /contact | |
| 9 Sep | Form | Direct / typed in | Homepage | /contact | |
| 8 Sep | Form | Other websites | Homepage | /contact | |
| 8 Sep | Phone tap | Google Ads | /boiler-installation | /boiler-installation | |
| 7 Sep | Email click | Organic search | /boiler-repair | /contact | |
| 5 Sep | Form | Direct / typed in | Homepage | /contact | |
| 4 Sep | Form | Not known | — | /contact | |
| 4 Sep | Phone tap | Organic search | /boiler-repair | /boiler-repair | |
| 3 Sep | Form | Google Ads | Homepage | /contact | |
| 2 Sep | Phone tap | Direct / typed in | Homepage | Homepage | |
| 2 Sep | Form | Organic search | /boiler-installation | /contact | |
| 1 Sep | Form | Organic search | /boiler-repair | /contact |
Phone and email figures are taps on your number or clicks on your address, not confirmed calls or emails. "Not known" means the visit started on a page our tracking could not measure. We never collect names, phone numbers or messages.
How people get to the point of getting in touch
The pages a visitor went through, in order, before they sent a form, called or emailed. Each enquiring visit is counted once.
The most common routes
- Homepage→Contact→Enquiry
- Boiler repair→Enquiry
- Homepage→Boiler repair→Contact→Enquiry
- Boiler installation→Contact→Enquiry
Pages people pass through
- Homepage56%
- Contact50%
- Boiler repair41%
- Reviews18%
The share of enquiring visits that saw each page on the way.
How far down the page people get
Warm colours mark the parts of the page most visitors see; cold colours mark the parts few people ever reach. Scroll inside the page to explore it.

Only 42% of visitors get halfway down your homepage.
- The first screenEveryone
- A quarter of the way down100%
- Halfway down42%
- Three-quarters down21%
- The very end of the page10%
The biggest drop happens between 25% and 35% of the way down: 30% of visitors stop there. Whatever sits in that stretch is where interest runs out.
Move the “Book a visit” button up. Right now it sits 90% of the way down, where only 12% of visitors ever look. Put a clear version of it in the first screen, and repeat it after your strongest proof.
Based on 746 desktop visits in September 2026. Screens vary in size, so positions on the screenshot are approximate.
How the page measures up
We checked the page against the things that most often decide whether a visitor gets in touch: a clear offer, an obvious next step, proof you can be trusted, and speed.
Our check of your homepage on 24 September 2026.
- Clarity62Is it obvious what you offer?
- Call to action41Is the next step clear?
- Trust55Is there proof you deliver?
- Readability70Is it easy to take in?
- Engagement57Does it hold attention?
- Emotional pull48Does it speak to the visitor?
Missing 5
- A headline that says what you do, for whomHigh impact
The headline “Quality heating solutions since 1998” describes the business, not the problem visitors arrive with.
- A clear call to action in the first screenHigh impact
The only button in the first screen is “Learn more”. “Book a visit” first appears 90% of the way down the page.
- A phone number visible without scrollingHigh impact
The number appears once, in the footer.
- Reviews near the first call to action
Read the whole page: the reviews sit in the fourth section, below where most visitors stop.
- Loads quickly on a phone
The main content took 3.8s to appear on mobile. Google’s threshold for good is 2.5s.
In place 3
- Services listed clearly
Found “Boiler installation”, “Repairs and breakdowns” and “Servicing” in the second section.
- Proof you can be trusted
Found “Gas Safe registered” and “fully insured” in the Why choose us section.
- A way to get in touch on the page
Found the “Request a free quote” form, with five fields.
Every item above was checked on your live page on 24 September 2026 (page speed comes from Google’s own speed test). Not judged: prices on the page - a quote-led business: prices depend on the job.
Speed on a phone
Measured the way Google measures it. Slow pages lose visitors before they see anything.
How people find you on Google
From your connected Google accounts. These cover their own rolling window, shown on each panel.
Google search
From Google Search Console, the 28 days to 30 September 2026.
| What people searched | Clicks | Seen | Position |
|---|---|---|---|
| boiler repair northfield | 188 | 2,410 | 3.1 |
| northfield heating | 121 | 402 | 1.2 |
| boiler service near me | 64 | 3,920 | 9.4 |
| new boiler cost | 31 | 4,180 | 16.8 |
| emergency plumber northfield | 9 | 1,530 | 11.8 |
Google Analytics
The 28 days to 30 September 2026. Google Analytics counts visits its own way, so its totals will not match ours exactly.
- Organic Search1,104
- Direct452
- Paid Search231
- Organic Social142
- Referral122
Work completed this month
- 9 September 2026Booking button on phones
Repeated your own “Book a visit” button in the first screen on phones. One visitor in ten still sees the original page, so the effect can be measured.
- 16 September 2026Headline test
Started testing “Boiler broken? Same-day repairs across Northfield.” against the current headline, on half of visitors.
- 23 September 2026Reassurance line
Removed the line added under the quote button after it did worse than the original.
The plan for next month
In the order we would do them, and who does each one: Automatic means our system tests or tracks it for you.
More than half of the people who abandon the form leave at that field. They have already chosen you; ask for the number later.
Visitors arrive with a broken boiler, not an interest in the company’s history. The test runs until the result is clear.
It is the fourth busiest page and has no button, phone number or form on it.
Reviews are your strongest proof, and fresh ones also help the Google listing that most of your enquiries start from.
More than a third of your enquiries arrive this way; judging the site on forms alone would undercount it.
- Visitors
- Separate visits to your website recorded by our tracking. Your own team’s visits while editing the site are left out.
- Enquiries
- Every time someone sent a form, tapped your phone number or clicked your email address.
- Conversion rate
- Enquiries divided by visitors - the share of visits that turned into someone getting in touch.
- Scroll depth
- How far down a page each visitor got. Everyone sees the first screen; the rest depends on how far they scroll.
Start here
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